Well, if you want a more discrete example, I have another tear-jerker from my time in retail. We did those League tournaments every weekend for like 18 months, right? Well, at one of the first ones, we have this son and dad come in a join a team. They were playing well together and doing like post-match analysis. The next day after the tournament, the dad comes back in and starts thanking us profusely for the opportunity. Apparently, his relationship with his son hadn’t been the best the last few years and the son wanted to come to the tournament. It was the first time they had connected like that in a long time. After that, I think they showed up every week until we stopped hosting them in-store.
